Pre-Sales Service
The goal of KON Express’s pre-sales service is to ensure that the type, specifications, configuration, and installation conditions of the elevator are consistent with the client’s needs and the structure of the building, thus laying a solid foundation for the acquisition, installation, and operation of the product.
Our professional team will communicate in depth with clients and fully understand the specific requirements of their construction projects. This includes elevator usage scenarios (residential, commercial, industrial, etc.), estimated passenger flow, and structural characteristics of the building. We tailor the most suitable elevator solutions to meet the unique needs of each client.
Based on the results of the demand analysis, we will provide clients with a detailed elevator configuration plan, including elevator selection, car design, control system configuration, etc. We also provide 3D renderings so that clients can intuitively feel the effect after the elevator is installed.
Based on the design plan, we provide clients with accurate and transparent budget quotes to help clients plan their funds reasonably.
During-Sales Service
KON Express’s mission during the sales service is to convert contracts into products, ensuring safety, compliance, and high-quality production and transportation.
After the client places an order, we will regularly provide feedback on the production progress of the elevator to ensure that the client stays informed of the order status.
Actively coordinate with clients and the construction side on site to resolve potential problems during the installation process and ensure that it does not affect construction progress.
After-Sales Service
The objective of KON Express’s after-sales service is to ensure that elevators operate safely, reliably, and efficiently to meet user needs.
We also emphasize the installation process. The quality of elevator operation depends not only on the product itself, but also on the quality of installation and commissioning. As we open up new markets, we will establish a professional installation team. When clients need help, we connect them with our trusted partners. Throughout the installation process, we maintain close supervision to ensure that the elevator is not only installed correctly, but also adjusted for optimal performance. Through in-depth cooperation with clients, we also send teams to conduct on-site training to resolve all after-sales issues.
We will send maintenance instructions to the client and require the client’s maintenance team to regularly perform thorough inspection, cleaning, lubrication, adjustment, and replacement of vulnerable parts of elevators and escalators. This ensures that the elevator and escalator are always in the best working condition. We will also supervise the maintenance team to ensure that these tasks are completed.
In the event of a breakdown requiring maintenance, our local installation team will arrive quickly on site to resolve the issue. If any problem is too complex to be resolved immediately, the team will provide a solution as soon as possible.
We have established a perfect parts inventory management system to ensure adequate supply of commonly used parts. For urgently needed parts, efficient logistics channels can achieve rapid procurement, thereby minimizing maintenance downtime.
We maintain a professional client evaluation system, following up and visiting each completed project to gather feedback and suggestions, continuously improving service quality. In addition, we offer training in elevator operation and maintenance to strengthen clients’ operational management capabilities in lifting equipment.
